Motivated by Vietnam’s growing taste for quality, sweetened condensed milk with their coffee, FrieslandCampina Vietnam decided to re-position their Hoàn Hảo (Completa) brand and enhance their product to be the perfect blend for Vietnamese tastes.
In deep collaboration with the client team, red observed, met and listened to coffee shop trade customers – the gatekeepers to end-consumers visiting their café’s . Competitor feedback and route-to-market issues were also appraised. Overall, the client and red team gained deep insights into the barriers and drivers of the current brand, packaging and product offering amongst the target customers.
In reaction to the market learning’s gained, the brand positioning and product mix were then enhanced and tested to fit strongly with local expectations regarding perceived product richness, taste, viscosity, blend-with-coffee and overall customer satisfaction.
To express the new brand positioning, the red team created a modernized brand logo design, identity system, packaging design and re-launch communications.
The initial communications focused on strongly encouraging coffee shop owners to reconsider, use and recommend the new product – to make their coffee shop clientele feel happier and more complete with their coffee choice.